Privacy Policy

Introduction

At AquaLift Fremont Pool Care, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services or visit our website.

By using our services, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our services.

Information We Collect

We collect several types of information from and about users of our services:

Personal Information

When you schedule service or contact us, we may collect personal information such as your name, address, email address, phone number, and payment information. This information is necessary to provide our services and communicate with you.

Property Information

We collect information about your pool and property to provide appropriate services. This may include pool size, equipment details, water chemistry history, and access information.

Service Information

We maintain records of services performed, including dates, work completed, chemicals used, and any issues identified. This helps us provide consistent, quality service.

How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our pool cleaning services
• Schedule appointments and send service reminders
• Process payments and maintain billing records
• Communicate with you about your service, including updates and changes
• Respond to your questions, concerns, and support requests
• Send promotional information about our services with your consent
• Maintain service history and track ongoing maintenance needs
• Comply with legal obligations and resolve disputes

Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• With service providers who help us operate our business (such as payment processors)
• When required by law or to respond to legal process
• To protect our rights, property, or safety, or that of our customers or others
• With your consent or at your direction

Any third parties we work with are required to maintain the confidentiality of your information and are prohibited from using it for any purpose other than providing services to us.

Data Security

We implement reasonable security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is completely secure.

We limit access to your personal information to employees and contractors who need it to provide services to you. All staff members are required to maintain the confidentiality of customer information.

Data Retention

We retain your personal information for as long as necessary to provide services to you and for legitimate business purposes, such as maintaining records for tax and legal requirements. Service history may be retained to provide better ongoing care for your pool. When information is no longer needed, we securely delete or anonymize it.

Your Privacy Rights

You have certain rights regarding your personal information:

• Access: You can request copies of your personal information
• Correction: You can ask us to correct inaccurate information
• Deletion: You can request deletion of your information in certain circumstances
• Opt-out: You can opt out of marketing communications at any time

To exercise these rights, please contact us using the information provided below. We will respond to your request within a reasonable timeframe.

Cookies and Tracking

Our website may use cookies and similar tracking technologies to improve your browsing experience and understand how you interact with our site. You can control cookies through your browser settings.

We do not track you across third-party websites. Any analytics we use are to help us improve our website and services.

Children's Privacy

Our services are not directed to children under 13 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons. We will notify you of any material changes by posting the new policy on our website and updating the Last Updated date. Your continued use of our services after changes are posted constitutes acceptance of the updated policy.

Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us: